Wednesday, April 23 2014, 09:23 AM MDT
Utah T.V. Consumers Stuck Between Companies
Produced by Michelle Poe
(KUTV) Some of Cameron Calder's channels work but many don't. About 60 of the DirecTV channels that he pays for show up as a black screen with the words, “Searching for the signal.”
"We’re paying every month for this close to $80 a month,” Cameron said. “It's been like this for over a month."
Cameron says he has tried to have the problem fixed by calling DirecTV, but the satellite company tells Cameron that if he wants it fixed he needs to call the phone company. Cameron says the answer
surprised him, after all his contract is with DirecTV and he is not a Century Link customer. Still, he followed the instructions and called Century Link, but to no avail.
“Century Link simply can't find any of our information in their system,” Cameron said. “Therefore they can't get anybody out here to service the equipment."
Cameron says for the past month he has spent hours on the phone with both companies, and both pointed the finger at the other company. And when those calls got him nowhere, Cameron decided to Get
2News called DirecTV and a spokesperson told us exactly what they told Cameron: It's Century Link's job to fix the problem. Cameron lives in an apartment complex. DirecTV and Century Link have an
agreement that says in the event there is an issue with someone's satellite service, it is the phone company that is supposed to respond.
And after calls from 2News that finally happened. DirecTV contacted Century Link and a couple days later all of Cameron's channels were back.
2News also contacted Century Link to ask what went wrong. A spokesperson told us there was a communication gap and he says both Century Link and DirecTV are taking steps to fix that gap to prevent any
future problems for customers.
(Copyright 2012 Sinclair Broadcasting Group.)