Get Gephardt
KUTV.com | Stories - Buying Online: Who Will Honor The Warranty
Wednesday, April 23 2014, 09:23 AM MDT
Buying Online: Who Will Honor The Warranty
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Jay Hancock
Photography by Mike Sadowski
(KUTV) Carol Groberg has cerebral palsy which makes it tough to get around. A year ago, Carol found a product that can make life easier: a bath lift.

What it does is let me get down in the tub, Carol said. I can get in the tub myself.

Last February, Carol bought a lift but in less than a year, it stopped working. Luckily the lift came with a three-year warranty. But trying to get that warranty honored, Carol has found herself being bounced around. Carol contacted Amazon.com, the website from which she bought the lift originally, but Amazon told her to call the manufacturer, Drive Medical. Drive Medical pointed the finger back at Amazon, in an email writing, "in order to obtain a replacement," Carol must "notify her original provider."

"It makes me feel like they don't care about the disabled people in the world," Carol said.

Tired of getting the run around, Carol decided to Get Gephardt.

When we called Drive Medical on Carol's behalf, they told us what they had told her: they are a wholesaler and they don't deal with individual customers warranties. However, after our call, they decided to make an exception.

Just like that, Carol is once again able to get herself into and out of her tub. Drive Medical did better than replace the broken part; they sent her a whole new bath lift.

The Seller, Amazon.com, refused to comment for this story saying it is their policy not to comment on individual customer cases.

(Copyright 2013 Sinclair Broadcasting Group) Buying Online: Who Will Honor The Warranty

News Photos & Videos - Submit Your Photos Here


More Gephardt Stories

Get Gephardt: One home with two alarms
Good Question: 'What if doctors don't have your type of blood?'
Get Gephardt: Military discount tough to claim for Vet's wife
Concert refund disappears in dead account
Good question: What's with the disturbing face on the city and county building?
Headstones delayed by Ogden monument maker
Get Gephardt: Movers destroy table, refuse to cover damage
Hidden leak costs homeowner, Insurance company refuses to help
Wallet Watch: Workers taking advantage of health care plans
Lender refuses to drop PMI
Wallet Watch: Big ticket items sitting on store shelves, Twitter ads, Seaworld shares
Major retailer refuses to honor warranty claim
Wallet Watch: Treasury department takes fake bills off streets, gas prices
Good question: Has this been a smaller fire season in Utah?
Wallet Watch: e-Cigarettes
Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Advertise with us!

 

Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!