Wednesday, April 23 2014, 09:23 AM MDT
Windshield Installer Rips Off Customer
By Matt Gephardt
Produced by Michelle Poe
Edited by Aaron Colborn
Photography by Brian Morris
(KUTV) Kristy Youngman says she needs a new windshield.
“When that sun hits it I almost can't see out of it,” she said.
Kristy paid $550 up front to a company called Canyon Auto Glass to replace the windshield on all three of her cars. She says two of the windshields were replaced, but not the third. Now, more than eight months since she paid Canyon Auto Glass, the work has still not been done. Kristy says the company has stopped returning her calls so she decided to Get Gephardt.
Get Gephardt first contacted Canyon Auto Glass back in October on 2012. Owner Ryan Petersen promised to get a refund in the mail to Kristy immediately. That refund never showed up.
As we dug deeper, we learned that Canyon Auto Glass' state registration expired way back in 2010, nearly two years before he took Kristy's money.
The address officially registered with the state is a home in Roy, Utah. The people living here told Get Gephardt that they don't know anybody named Ryan Petersen but they say I am not the first person to come knocking on their door looking for Canyon Auto Glass.
As for Kristy, she says needs a new windshield so she'll pay again to get one from a different company.
Utah law says that if a company takes your money, they have 30 days to complete the job. Kristy's last option would be to take Canyon Auto Glass to court to recoup the money she paid for a job that wasn’t completed.
(Copyright 2013 Sinclair Broadcast Group)