Get Gephardt | Stories - Online 'Steal' Turns Costly for Customer
Wednesday, April 23 2014, 09:23 AM MDT
Online 'Steal' Turns Costly for Customer
By Matt Gephardt
Produced by Michelle Poe and Aaron Colborn
Edited by Aaron Colborn
Photography by Mike Sadowski

(KUTV) Rachel Blanchard of Millville says she is a huge fan of the show, ‘Doctor Who.' Last September, Rachel found a deal online to own the Doctor Who spinoff series, Torchwood. Rachel paid $46.99 for a 14-disk set to

A month later, the disks arrived but they will not play in Rachel’s DVD player. Rachel says she emailed the company and asked for a refund. They responded that they would give a refund if Rachel shipped the DVDs back to them. But Rachel can't ship them back. The company refuses to provide her an address and now has stopped responding to her emails.

Get Gephardt tried several times to reach someone at but our calls and emails were not returned. The website is registered to an address in Canada.

The reason the DVD's will not play most likely has to do with what's called region encoding. To cut down on illegally copying movies, DVD players in the United States will not play DVDs made in most other countries. It’s something to keep in mind if you order DVDs online; if they end up coming from overseas, they might not work, and from across an international border, it can be tough to make the company pay attention to your complaints.

Rachel's next step to try and get her money back would be to file a complaint with the Federal Trade Commission. The company is not gone. is still up and running today. The FTC has many success stories working with other governments to help make U.S. consumers whole.

(Copyright 2013 Sinclair Broadcasting Group)Online 'Steal' Turns Costly for Customer

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