Wednesday, April 23 2014, 09:23 AM MDT
Power Steering Failure Leads to Extended Warranty on Popular Car
By Matt Gephardt
(KUTV) Nancy Brown says the power steering on her 2004 Mini Cooper suddenly failed as she was driving down the road.
“I almost hit something”, Nancy said.
Nancy’s problem isn’t an isolated one.
The National Highway Traffic Safety Administration lists 330 complaints about a loss of power steering and the 2004 and 2005 Mini Coopers have been recalled for the issue – in Canada.
But Nancy and her husband Ron were told that the problem was a “wear and tear” issue and because no recall has been issued in the United States, Nancy and Ron were forced to pay for the repair on their own.
A letter from Mini says there is still no recall. Rather “in the interest of customer satisfaction”, Mini is “extending the warranty” on the power steering pump for “certain 2002-2005 Mini Coopers”.
Mini has also set up a hotline to help walk customers like Nancy and Ron through the process of getting their power steering pump repaired or getting a refund.
The NHTSA says they are still investigating the issue and Mini of America said they are cooperating with that investigation.
(Copyright 2013 Sinclair Broadcasting Group)