Get Gephardt
KUTV.com | Stories - Utah Woman Fights for Healthcare Reinbursment
Wednesday, April 23 2014, 09:23 AM MDT
Utah Woman Fights for Healthcare Reinbursment
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Aaron Colborn
Photography by Brian Morris

(KUTV) Diane King had a nasty accident while skiing at the Alta Ski Resort last January. She crashed and broke her pelvis.

Diane was taken to Alta's medical clinic for treatment. She didn't have her United Healthcare insurance card on her that day, so she paid the $338.47 bill with her credit card.

When Diane got home, she submitted a claim to her insurance company, but United Healthcare didn't reimburse Diane; instead, it sent the check to Alta.

Alta returned the check to United Healthcare, but United Healthcare has not sent the check to Diane. Diane says she has now called United Healthcare several times to try and get the insurance company to reissue the check to her, and she says customer service representatives have promised to do so. But five months later, Diane still has no check.

"It is very frustrating, so frustrating," Diane said.

Diane decided to Get Gephardt.

We contacted United Healthcare on Diane's behalf and a spokesperson told us they were surprised by our call because they had never heard from Diane. Diane has notes that show she called at least twice and Kelli with Alta’s medical clinic says she contacted United Healthcare on Diane’s behalf in April, May and June. When we pointed all of that out to United Healthcare they rechecked their notes, and now they say, yes, Diane did call.

In a statement, United Healthcare spokesperson Cheryl Randolph writes, “When Ms. King contacted us on April 19, we explained that she would need to submit proof of payment in order to be reimbursed for the care she received. We received the necessary information from Ms. King on July 26 and processed her reimbursement the following week.”

A few days later, Diane says her reimbursement finally arrived.

(Copyright 2013 Sinclair Broadcasting Group)Utah Woman Fights for Healthcare Reinbursment

News Photos & Videos - Submit Your Photos Here


More Gephardt Stories

Good Question: 'What if doctors don't have your type of blood?'
Get Gephardt: Military discount tough to claim for Vet's wife
Concert refund disappears in dead account
Good question: What's with the disturbing face on the city and county building?
Headstones delayed by Ogden monument maker
Get Gephardt: Movers destroy table, refuse to cover damage
Hidden leak costs homeowner, Insurance company refuses to help
Wallet Watch: Workers taking advantage of health care plans
Lender refuses to drop PMI
Wallet Watch: Big ticket items sitting on store shelves, Twitter ads, Seaworld shares
Major retailer refuses to honor warranty claim
Wallet Watch: Treasury department takes fake bills off streets, gas prices
Good question: Has this been a smaller fire season in Utah?
Wallet Watch: e-Cigarettes
Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Advertise with us!

 

Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!