Get Gephardt | Stories - Money Back Guarantee Ignored by Troubled Real Estate Company
Wednesday, April 23 2014, 09:23 AM MDT
Money Back Guarantee Ignored by Troubled Real Estate Company
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Aaron Colborn

(KUTV) Amanda Graf is trying to sell her home without the expense of a realtor. To get the word out, she turned to

"All [the website] said was pay us $199 and you got your free listing, your listing on the M.L.S.," Amanda said.

The website calls it a “flat fee." But after signing up, Amanda says she got a call asking for more.

“We got contacted by a realtor with lots of paperwork that they wanted us to sign which unbeknownst to us on the website, he was going to charge us additional fees,” she said.

Amanda was within the 30-day money-back-guarantee cancellation period, so she cancelled and demanded her money back. But the refund never came.

"It just makes me feel taken advantage of,” she said. “I just feel vulnerable,"

And when the company refused to respond to Amanda’s emails, calls and even a certified letter, this time, Amanda decided to Get Gephardt.

Get Gephardt did some digging into and it turns out Amanda is not the only one having trouble with the company. The Better Business Bureau revoked the Texas-based company’s accreditation and slapped on an "F" rating citing 31 complaints.

The Texas Real Estate Commission also handed down disciplinary action against MLSMyHome in June for "engaging in real estate brokerage services without first holding a real estate broker license."

The company is now operating on a probationary license as a result and paid a $1,000 fine.

So, what about Amanda's refund? Get Gephardt we tried multiple times to contact MLSMyHome but we too never got a return phone call or email. However, immediately after we left messages, Amanda says the owner called her personally.

A few days later, Amanda received a check in the mail for $199.95; a refund of the "flat fee" Amanda originally paid.

Amanda says that she was told her refund had originally been sent back when she requested it but that it was sent to the wrong person.

(Copyright 2013 Sinclair Broadcasting Group)Money Back Guarantee Ignored by Troubled Real Estate Company

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Milk Prices Rise, Amazon's New Payment Method and Job Growth Numbers
Good Question: Is Throwing Out the First Pitch Hard?
GM Recall, Beastie Boy Lawsuit and Americans Finical Happiness
Jewelry Store Balks on Honoring Promised Warranty
UPS Shipment Destroys Valuable Packed by the UPS Store, Denies Insurance Claim
Airline Profits, New Sam's Club Cards and GM Recall Announcement Coming
Man Out $15,000 after Bank Loses Deposit
Utah Security Company Accused of Deceiving Consumers to Make Sales
Good Question: Is the No Texting and Driving Law Working?
Understanding Yummy, Library of Congress and Reading Like Your Rich
$25,000 Reward Offered for Evidence of Door-to-Door Sales Fraud
Credit Union Preempts Data Breach Issues, Tax Scams Continue and Apple to Buy Beats
Mortgage Company Declares Woman Bankrupt
Postal Service Increases, Apple's Home Platform and Housing Markets Slow Recovery
Good Question: Can Taking Marijuana Legally Out-of-State Get You Busted in Utah?
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!