Wednesday, August 21 2013, 11:54 PM MDT
Money Back Guarantee Ignored by Troubled Real Estate Company
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Aaron Colborn
(KUTV) Amanda Graf is trying to sell her home without the expense of a realtor. To get the word out, she turned to MLSMyHome.com.
"All [the website] said was pay us $199 and you got your free listing, your listing on the M.L.S.," Amanda said.
The website calls it a “flat fee." But after signing up, Amanda says she got a call asking for more.
“We got contacted by a realtor with lots of paperwork that they wanted us to sign which unbeknownst to us on the website, he was going to charge us additional fees,” she said.
Amanda was within the 30-day money-back-guarantee cancellation period, so she cancelled and demanded her money back. But the refund never came.
"It just makes me feel taken advantage of,” she said. “I just feel vulnerable,"
And when the company refused to respond to Amanda’s emails, calls and even a certified letter, this time, Amanda decided to Get Gephardt.
Get Gephardt did some digging into MLSMyHome.com and it turns out Amanda is not the only one having trouble with the company. The Better Business Bureau revoked the Texas-based company’s accreditation and slapped on an "F" rating citing 31 complaints.
The Texas Real Estate Commission also handed down disciplinary action against MLSMyHome in June for "engaging in real estate brokerage services without first holding a real estate broker license."
The company is now operating on a probationary license as a result and paid a $1,000 fine.
So, what about Amanda's refund? Get Gephardt we tried multiple times to contact MLSMyHome but we too never got a return phone call or email. However, immediately after we left messages, Amanda says the owner called her personally.
A few days later, Amanda received a check in the mail for $199.95; a refund of the "flat fee" Amanda originally paid.
Amanda says that she was told her refund had originally been sent back when she requested it but that it was sent to the wrong person.
(Copyright 2013 Sinclair Broadcasting Group)