Get Gephardt | Stories - Monument Company Fails to Deliver by Contract-Promised Date
Wednesday, April 23 2014, 09:23 AM MDT
Monument Company Fails to Deliver by Contract-Promised Date
By: Matt Gephardt

(KUTV) Kristi Wingert's mom passed away in March of 2012. Back in February, Kristi paid Ogden based American Monument $881 to build a headstone. According to the contract, the monument would be in by Memorial Day.

Memorial Day came and went with no headstone so Kristi says she called American Monument.

“They said that it was stuck on a truck in China,” Kristi said.

After that, Kristi says she emailed American Monument President Devin Taylor directly.

“I sent him an email saying, if you care about my business I hope you respond to this.” Kristi says Taylor did not respond so she asked for a refund. But again, she says no one responded.

Frustrated, this time Kristi decided to Get Gephardt.

This is not the first time 2News has reported on American Monument's delivery delays. In 2012, three different customers decided to Get Gephardt after each was able to show that American Monument had missed their promised delivery dates.

At that time, Taylor blamed the economy. "A lot of it's just the logistics of the world,” he said. “Quarry's don't have the staff they used to have. Look at ships. Look at how much longer it takes to get things across the ocean. Look at things just coming [on] freight lines. Obama's hurt this country immensely."

Eventually, all three people featured in that 2012 report did receive a refund. See that original report here:

Now, in this new investigation, 2News has learned that American Monument is accused of not paying its bills. American Monument has been sued by two different United States granite suppliers; those suppliers attempting to collect owed money.

Judges have ordered American monument pay more than $50-thousand to settle its debts with the two granite suppliers. Court records show that more than half of that debt has been paid.

To discuss the lawsuits and Kristi's complaint, Taylor had agreed to meet with 2News but when we arrived for the scheduled interview a worker in the showroom turned off the lights and quickly left the room. A few minutes later, the phone rang in the showroom. It was a call from Devin Taylor’s attorney, Matt Wadsworth. Wadsworth told 2News that the interview was cancelled and he's advised Devin Taylor not to talk to us anymore.

Immediately, American Monument and their lawyer went to work to try and keep this story from being reported. In court papers they argue that Get Gephardt wishes to “hold American Monument in false light." Specifically it reads, “Mr. Gephardt made it clear that he could care less about truth.” And the papers allege that I, Matt Gephardt, have a personal vendetta against Devin Taylor.

I then received a call from 2nd-District Court Judge Scott Hadley. After some discussion, Hadley told me that I was indeed to keep quiet. He granted a temporary restraining order forbidding me from talking about American Monument.

My lawyer went to work arguing in court documents that the judge's decision to silence speech or the press is "unconstitutional prior restraint." American Monument's lawyer ultimately agreed to drop their attempts to silence me and 24 hours after I was forbidden from talking about American Monument, Judge Hadley lifted the restraining order.

A day later, Wadsworth sent 2News a statement that reads, “we delight in the opportunity to address any and all issues.”

Regarding the two granite companies that sued American Monument, the statement reads, "please understand that companies often owe venders money and have running balances. This is commonplace.”

The statement implies that the remaining debt will be paid, reading that the one granite company still owed money “has only a remaining balance of $22,000.00.” The other granite company “was paid in full this past spring.”

As for Kristi's mom's headstone that was due on Memorial Day, the statement reads that the stone Kristi ordered "was on back-order."

Kristi says that immediately after I called American Monument on her behalf, she finally did hear back from someone and was ultimately given a full, $881 refund.

The statement also says that American Monument has "helped and served over 8,000 families over the past 6 years."

Going forward, American Monument will have a different person in charge. Devin Taylor is “stepping down” as president due to “significant medical issues,” the statement reads.

The full statement from American Monument is below. It includes references to other American Monument customers, Cyrstal Clayburn and Donna Marcellu. Each contacted Get Gephardt with complaints that the headstones they ordered were not delivered in the contracted time-frame and on behalf of whom 2News spoke to American Monument.

“As you know, Devin Taylor, the President of American Monument (hereinafter “American”), has had significant medical issues as of late. Mr. Taylor had a stroke on June 24th, 2013, and because of this he will be stepping down as President of American.

“American would greatly appreciate your support with the OurAmericanHero program where American will be honoring a real American Hero residing in the great state of Utah. We plan on honoring one hero per month. Your viewers will be able to obtain information about the problem at to be launched shortly.

“As you know, American is about to celebrate its 50th year anniversary of being in business. It has helped and served over 8,000 families over the past 6 years and employs roughly fifty people and takes great pride in helping the Utah economy. American has grown in market share significantly over the past few years due to its unique approach, ingenuity and evolution in the processing of monument creation. This process has not been perfect, however, and the cases you seek information regarding that are referenced above all had issues with back-end vendors, design selection or cemetery regulations that were inharmonious with the client’s order. As you have said personally before, you know American “does good things” and we delight in the opportunity to address any and all issues. Kristi Wingert ordered a product that was on back-order, it is our policy to offer a free upgrade in situations like this; we offered Mrs. Wingert a free upgrade to another design, but she declined and a refund was issued. Crystal Clay

burn ordered a monument that cemetery regulations mandated a unique base size and two pieces had to be cut from the same piece of material at the same time and place. The in-stock piece we had was sold to a prior customer that made an order just before Mrs. Clayburn’s and another had to be ordered. This particular piece is difficult to obtain from our venders and caused delays. Like all businesses, we don’t have power to control our vender timelines. Donna Marcellus’s order was a very unique design and the pieces had to be ordered from overseas. Naturally, this process takes some time.

“Regarding the two granite companies you inquired about, please understand that companies often owe venders money and have running balances. This is commonplace. The accounts that you referenced are Techstone Granite, which was paid in full this past spring, and Cold Spring Granite, which has only a remaining balance of $22,000.00. You should note that when these debts originated only Mr. Taylor personally guaranteed the loans and the other two shareholders either would not or could not guarantee the loans. After the other two shareholders sold their shares the debts remained and both American and Mr. Taylor have honored those obligations, which is their business practice.

“Mr. Taylor has been complimented by venders for honoring his debts and running such a standup and ethical business. These are not the only two venders American has worked with and there are many others that American enjoys a fantastic working relationship.”

The statement is addressed to Mr. Gephardt. The statement is signed by Matt Wadsworth, J.D.

(Copyright 2013 Sinclair Broadcasting Group.)
Monument Company Fails to Deliver by Contract-Promised Date

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Good Question: 'What if doctors don't have your type of blood?'
Get Gephardt: Military discount tough to claim for Vet's wife
Concert refund disappears in dead account
Good question: What's with the disturbing face on the city and county building?
Headstones delayed by Ogden monument maker
Get Gephardt: Movers destroy table, refuse to cover damage
Hidden leak costs homeowner, Insurance company refuses to help
Wallet Watch: Workers taking advantage of health care plans
Lender refuses to drop PMI
Wallet Watch: Big ticket items sitting on store shelves, Twitter ads, Seaworld shares
Major retailer refuses to honor warranty claim
Wallet Watch: Treasury department takes fake bills off streets, gas prices
Good question: Has this been a smaller fire season in Utah?
Wallet Watch: e-Cigarettes
Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!