Get Gephardt | Stories -  USPS Customers Frustrated by Long Downed Mailboxes
Wednesday, April 23 2014, 09:23 AM MDT
USPS Customers Frustrated by Long Downed Mailboxes

(KUTV) It is a daily pain for Charlotte Ramsey. She is forced to drive nearly two miles to the post office just to collect her mail. It's ironic considering her front door is only about 30 feet from her community mailboxes but for Charlotte and 15 of her neighbors, their mailbox is down.

Charlotte says rust caused it to fall more than a month ago but it began rusting several years ago. She says people in her neighborhood contacted the U.S. Postal Service to warn them that the box was in danger of falling months ago but no action was taken. Down now, this community wants it replaced but they say no one with the U.S. Postal Service will give them a straight answer as to when they will get around to it.

"[A postal worker] said, to be honest with you, the last one took six months," Charlotte says she was told.

Frustrated and with the blessing of her equally put out neighbors, Charlotte decided to Get Gephardt.

Margaret Putnam with the U.S. Postal Service says large mailboxes don't fall often, but when they do it can take several weeks to get them replaced because they have to be ordered and have them shipped in. As for the neighbors trying to get action taken before the box fell, Putnam says the Postal Service never got the message.

"We couldn't find anyone that knew about it or was aware of it," Putnam said. "The first time we were aware of it was when it actually fell over."
As for the time frame to replace Charlotte's community's mailbox, Putnam was able to expedite getting it installed.

"It was scheduled to be installed later this week and early next week, we do contract that out, so we just asked the contractor to move it up and we got it installed," Putnam said.

Just like that, 24 hours after Get Gephardt called the U.S. Postal Service, Charlotte and her neighbors have a brand new mailbox.

We asked USPS what Charlotte and her neighbors could have done differently to get their attention to replace the box before it fell. They said the best way to reach someone is by calling (800) ASK-USPS or the local consumer affairs office.

By Matt Gephardt
Produced by Stephanie Clemens
Photography by Mike Sadowski, Paul Sampson and Dan Dixon
Edited by Aaron Colborn

(Copyright 2013 Sinclair Broadcasting Group)

USPS Customers Frustrated by Long Downed Mailboxes

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Milk Prices Rise, Amazon's New Payment Method and Job Growth Numbers
Good Question: Is Throwing Out the First Pitch Hard?
GM Recall, Beastie Boy Lawsuit and Americans Finical Happiness
Jewelry Store Balks on Honoring Promised Warranty
UPS Shipment Destroys Valuable Packed by the UPS Store, Denies Insurance Claim
Airline Profits, New Sam's Club Cards and GM Recall Announcement Coming
Man Out $15,000 after Bank Loses Deposit
Utah Security Company Accused of Deceiving Consumers to Make Sales
Good Question: Is the No Texting and Driving Law Working?
Understanding Yummy, Library of Congress and Reading Like Your Rich
$25,000 Reward Offered for Evidence of Door-to-Door Sales Fraud
Credit Union Preempts Data Breach Issues, Tax Scams Continue and Apple to Buy Beats
Mortgage Company Declares Woman Bankrupt
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!