Get Gephardt | Stories -  USPS Customers Frustrated by Long Downed Mailboxes
Tuesday, October 8 2013, 10:52 PM MDT
USPS Customers Frustrated by Long Downed Mailboxes

(KUTV) It is a daily pain for Charlotte Ramsey. She is forced to drive nearly two miles to the post office just to collect her mail. It's ironic considering her front door is only about 30 feet from her community mailboxes but for Charlotte and 15 of her neighbors, their mailbox is down.

Charlotte says rust caused it to fall more than a month ago but it began rusting several years ago. She says people in her neighborhood contacted the U.S. Postal Service to warn them that the box was in danger of falling months ago but no action was taken. Down now, this community wants it replaced but they say no one with the U.S. Postal Service will give them a straight answer as to when they will get around to it.

"[A postal worker] said, to be honest with you, the last one took six months," Charlotte says she was told.

Frustrated and with the blessing of her equally put out neighbors, Charlotte decided to Get Gephardt.

Margaret Putnam with the U.S. Postal Service says large mailboxes don't fall often, but when they do it can take several weeks to get them replaced because they have to be ordered and have them shipped in. As for the neighbors trying to get action taken before the box fell, Putnam says the Postal Service never got the message.

"We couldn't find anyone that knew about it or was aware of it," Putnam said. "The first time we were aware of it was when it actually fell over."
As for the time frame to replace Charlotte's community's mailbox, Putnam was able to expedite getting it installed.

"It was scheduled to be installed later this week and early next week, we do contract that out, so we just asked the contractor to move it up and we got it installed," Putnam said.

Just like that, 24 hours after Get Gephardt called the U.S. Postal Service, Charlotte and her neighbors have a brand new mailbox.

We asked USPS what Charlotte and her neighbors could have done differently to get their attention to replace the box before it fell. They said the best way to reach someone is by calling (800) ASK-USPS or the local consumer affairs office.

By Matt Gephardt
Produced by Stephanie Clemens
Photography by Mike Sadowski, Paul Sampson and Dan Dixon
Edited by Aaron Colborn

(Copyright 2013 Sinclair Broadcasting Group)

USPS Customers Frustrated by Long Downed Mailboxes

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Fighting Facebook Fraud
Cost of Business Goes Up and Kraft Recalls Mislabeled Wieners
Good Question: Why Do Winners Of The Masters Get Green Jackets?
Michael's Security Breach Update, Coffee Production Being Threatened and General Mills' Forced Arbitration
National Mortgage Settlement Payments Delayed to Thousands
GM Dodges Recall Responsibility, Returns On Rented Property and Employee Rest Tied To Dishonesty
Fine Print Reveals a Company is Behind Tax Lien Notices
Computer Scam Alert, Congress Weighs In On E-Cigs and Beef at an All-Time High
Good question: What's the figure eight printed on globes?
Amazon Offers Employees $5,000 to Quit, Most Common I.R.S. Mistakes and Flyers in February Arrive Late
Chimney Sweep Folds with Consumer's Deposit
Heartland Virus Threat, I.R.S. Fields Your Calls and the Big Mac Budget Demonstration
XP Support Gone. What Now?
"Or your money back" Offer not Honored
Get Gephardt: Man Lands in Collections Despite Fully Paid Utility Bills
Good Question: How Were the Aquarium Fish Safely Moved?
GM Wins Crash Test Honors, FTC Cracks Down On Weight-loss Claims and CVS In Hot Water
Two Utah Men Brought Up On Tax Fraud Charges
Home Automation Failures Frustrate Customer
Yahoo Increases Email Security, SLC Marathon Set For April and Microsoft Introduces Its Siri
Wendover Casino Blocks Handicapped Stalls for Promotional Giveaway
New Scam Alert, Chrysler Recall and Amazon Joins the TV Market
Good Question: How do Taxpayers avoid being audited by the IRS?
If the IRS is Unresponsive, Try the Taxpayer Advocate
Mudslide Scammer Alert, Nissan Recall and New Trader Joe's Location in Salt Lake County
Insurance Mix Up Keeps Woman From Lifesaving Meds
E-Book Refund, College Tuition Increases and Unclaimed Tax Returns
Billing Bundle Bungled
Flood Insurance Increases, IRS Cash Crunch and Possible Apple & Comcast Partnership
Good Question: How is the Moment Spring Starts Determined?
Defiance May Soon Pay Off for Couple Fined Over Negative Comments
PS4 Announces VR Headset, Google Makes Smartwatches and 2010 Tax Returns Still Available
GM Spokesperson: Loaners, Rentals Available to 1.6 Million Drivers Impacted by Recall
Google Wins Viacom Lawsuit, Walmart Wants Used Games and Microsoft's Stock Surges
Fake IRS Auditors Attempt to Rip Off Taxpayers
Retailers Asked to Stop Selling Tobacco, NYC Requires Sick Time and New Expiration Date Labels
Good Question: Are E-Cigarette Commercials Legal?
Low Utah Unemployment Rate, Graco Recall Expanded and High Tax Return Average
ACA Marketplace Confusion Leaves Adults Signed Up for Pediatric Dental Care
Target Continues Damage Control, Staples Closing Locations and Facebook Blocks Gun Advertisements
Popular Provo Road-Race Organizer Stiffs Winners
Gov. Gets Wiretap Bill from Sprint, Guns Are Selling Well and F.T.C. Cracks Down
Fur Coat Storage Company Vanishes with Several Expensive Coats
Utah Benefits From Reopening Parks, RadioShack Closing Locations, EPA Regulations and Potential ATM Hacking
Semi-Pro Football Players Question the Disappearance of League Fees
Drought Affects Grocery Prices, Free Checking Disappears and Bill Gates On Top Again
Good Question: "How Do Search Engines Determine Search Result Orders?"
Airlines Cut Bereavement Fares, Internet Usage Goes Mobile and Wells Fargo Cuts Jobs
Stolen Debit Card Used at Days after Victim Shops at Target
Delta Changes Frequent Fliers Program, Sprint in Trouble over Nude Pictures and Min Wage Battle Continues
California Scheme Leaves Utahn, National Hispanics out Hundreds
Target Breach TimeLine, Facebook Email Says Goodbye and House Prices on the Rise
Lifetime Warranty Abruptly Cancelled
Taco Bell Breakfast, Disney Resort Price Increase and New Alumni Tracking Software
Man Injured At Amusement Park Awaits Damages
Credit Restored for Consumer Fined for Negative Online Review
Postal Service Issues, Hot Pocket Recall and Netflix vs. Verizon
Ex-Federal Worker: Someone Forged My Official Gov. Documents
Alarm Customer Moves But Cannot Cancel Service
Improving Medication Information, Groupon Deal and I.R.S. Tax Update
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!