Friday, October 11 2013, 11:48 AM MDT
Electronics Giant Coby Sinks with Customer's Products in Tow
(KUTV) Irma Paredes recently bought a brand new Coby Tablet but after only a few weeks, she says it stopped working.
"It wouldn't go on and it wouldn't go off," she said.
As she says she was instructed to do, Irma shipped her broken tablet back to Coby where they promised to fix it under warranty. But months later she still has no tablet and Coby won't return her calls.
"I've left messages and nobody's returning my call." she said.
Fed up and frustrated, Irma decided to Get Gephardt.
Calls from Get Gephardt to Coby were not answered and offered no way to leave a voice mail and emails bounced back as "undeliverable."
On internet message boards, it is apparent that Irma is not alone in her frustrations with Coby. Get Gephardt founds message boards filled with complaints from people who sent their items to Coby to be fixed and now can't get them back.
What's happened to Coby? Digging deeper, we finally found a press release that says Coby has been acquired by another company: The Gordon Brothers Group. But Gordon Brothers said they could not help Irma. A spokesperson writes, "On August 16, 2013, Gordon Brothers purchased only certain assets of Coby Electronics through a Uniform Commercial Code Article 9 sale conducted by Coby's secured lender. Gordon Brothers did not assume any of Coby Electronics' liabilities or responsibilities associated with their prior business. As a result of purchasing just the certain assets and not assuming any liabilities, Gordon Brothers will not be honoring any warranties or liabilities for inventory sold by Coby Electronics. Gordon Brothers has no contractual or other relationship with Coby Electronics and as a result we are unable to answer inquiries related to the prior business of Coby Electronics."
So, where is Irma's tablet? Nobody seems to know and Coby seems to be gone.
Sometimes as companies dissolve, people's assets slowly make their way back to the rightful owners which Irma is certainly hoping will happen for her.
For now, if you have a Coby product, you should consider your warranty worthless and Irma would tell you, don't even think about sending it to the manufacturer for repairs.
By Matt Gephardt
Produced by Michelle Poe
Photography by Mike Fessler
Edited by Ryan Malavolta
(Copyright Sinclair Broadcasting Group)