Get Gephardt
KUTV.com | Stories - Slow Movers Even Slower to Make it Right
Wednesday, April 23 2014, 09:23 AM MDT
Slow Movers Even Slower to Make it Right
(KUTV) Back in May, after living in Wisconsin for 40 years, Virginia Quayle moved to South Jordan, Utah. To move her 40 years worth of possessions Virginia hired Atlas Van Lines.

"The contract said they should have it here in two weeks," Virginia said.

After two weeks, however, her possessions still hadn't arrived. Virginia waited and waited alone in her barren apartment. Eventually, 17 days past her "agreed upon" deliver window, the moving company finally showed up with her stuff. Virginia says she was furious, but the movers alleviated her anger.

"They said, don't be concerned. We're going to compensate you for that time," Virginia says.

Virginia says she called Atlas Van Lines' corporate offices and filed a claim asking for compensation. None came.

"My calls to them did no good," Virginia said.

Frustrated, Virginia decided to Get Gephardt.

We began investigating, first by trying to clarify whether or not Atlas Van Lines is required to compensate Virginia. On their website Atlas writes, "If you experience delay, damage, or loss, we will resolve the issue swiftly and fairly." The website offers no clarification on what fair-resolution would be. The website does not define how much time Atlas considers to be swift.

An online information packet prepared by Atlas has a specific section titled, "delay claims." But, again, the section does not offer any specific details about an amount of compensation to which a consumer would be entitled for the delays. I simply says details would be spelled out on her "bill of lading," which it is not.

When Get Gephardt contacted Atlas Van Lines on Virginia's behalf a spokesperson told us Virginia is due some money for the delay. The spokesperson wouldn't say how much nor when that surprise amount would be sent. Virginia's "claim settlement...is near completion," was as specific as the spokesperson was.

Virginia is now waiting on Atlas Van Lines, again. This time she waits with a promise that a check will come … eventually.

According to the American Moving and Storing Association, whether or not compensation is owed for a delay depends on a specific word: 'guaranteed.' Unless a consumer has requested guaranteed service, movers are required to transport your shipment within what regulations define as "reasonable dispatch." Basically that means movers don't have to pay for delays as long as they can justify those delays.

By Matt Gephardt
Produced by Michelle Poe
Edited by Aaron Colborn
Photography by Brian Morris

(Copyright 2013 Sinclair Broadcasting Group)Slow Movers Even Slower to Make it Right

News Photos & Videos - Submit Your Photos Here


More Gephardt Stories

Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Milk Prices Rise, Amazon's New Payment Method and Job Growth Numbers
Good Question: Is Throwing Out the First Pitch Hard?
GM Recall, Beastie Boy Lawsuit and Americans Finical Happiness
Jewelry Store Balks on Honoring Promised Warranty
UPS Shipment Destroys Valuable Packed by the UPS Store, Denies Insurance Claim
Airline Profits, New Sam's Club Cards and GM Recall Announcement Coming
Man Out $15,000 after Bank Loses Deposit
Utah Security Company Accused of Deceiving Consumers to Make Sales
Good Question: Is the No Texting and Driving Law Working?
Understanding Yummy, Library of Congress and Reading Like Your Rich
$25,000 Reward Offered for Evidence of Door-to-Door Sales Fraud
Credit Union Preempts Data Breach Issues, Tax Scams Continue and Apple to Buy Beats
Mortgage Company Declares Woman Bankrupt
Postal Service Increases, Apple's Home Platform and Housing Markets Slow Recovery
Advertise with us!

 

Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!