Get Gephardt
KUTV.com | Stories - Follow Up: Action on Behalf of Woman Fined for Penning Negative Online Review
Wednesday, April 23 2014, 09:23 AM MDT
Follow Up: Action on Behalf of Woman Fined for Penning Negative Online Review
(KUTV) "Horrible customer service practices."

Those are among the words Jen Palmer posted to RipoffReport-dot-com in 2008 about the online retailer Kleargear-dot-com. Jen says she was angry after some items her husband had ordered from Kleargear-dot-com were not shipped.

The transaction was ultimately cancelled and Jen said she couldn't get any answers from Kleargear-dot-com. She posted that negative review which, years later, resulted in her husband being ordered to pay $3500.

Kleargear-dot-com says Jen, and by extension her husband, violated a non-disparagement clause in Kleargear-dot-com's terms of sale. The clause specifically prohibits a customer from, "taking any action that negatively impacts Kleargear-dot-com, its reputation, products, services, management or employees."
     
Kleargear-dot-com also reported Jen's husband as a deadbeat for refusing to pay the fine which has damaged his credit score.

"I have the right to tell somebody else, these guys ripped me off," Jen said. "This is fraud. They're blackmailing us for telling the truth."

Jen's story, originally reported November 11, 2013 on KUTV and KUTV.com, went viral. It has been viewed hundreds of thousands of times on KUTV.com and it was picked up by dozens of reporters and bloggers around the country and the world. Consumers who posted comments on many of these articles and blogs express outrage on Jen's behalf.

It seems Kleargear-dot-com noticed the attention. The company is in a social media lockdown; their Facebook page no longer exists and their Twitter account has been set to private.

And on Kleargear-dot-com, that non-disparagement clause Jen was accused of violating has been removed from the company's terms of sale.

What does that mean for Jen? We don't know. Kleargear-dot-com has not responded to KUTV's latest attempts to reach them. Previously, Kleargear-dot-com has refused to comment on any specifics relating to Jen and her husband's situation saying they are "legally prohibited" from doing so.

Going forward, Jen will not be fighting alone.

KUTV has been contacted by a number of lawyers and consumer groups asking to be put in touch with Jen so that they might be able to help her battle Kleargear-dot-com, including the Washington D.C. based Public Citizen Litigation Group. Wednesday, Jen said she has made an arrangement with the Public Citizen Litigation Group to represent her in court against Kleargear-dot-com.

Jen was also contacted by RipoffReport-dot-com which is offering to help her fight. Adam Kunz with RipoffReport-dot-com told KUTV Wednesday that the details of how they will assist are still being worked out, but he said he expects RipoffReport-dot-com will partner with Jen's other legal representation.

The attention brought by KUTV's original report has also gotten Kleargear-dot-com into some hot water with other organizations. The Better Business Bureau and a company called TRUSTe both confirm to KUTV that Kleargear-dot-com used their company's names and logos without having permission to do so. Both say they are currently investigating.

The Media Relations contact from the credit bureau Experian also confirmed to KUTV that they are investigating the deadbeat marks on Jen's husband's credit report.

By Matt Gephardt
Produced by Stephanie Clemens
Edited by Aaron Colborn

(Copyright 2013 Sinclair Broadcasting Group)Follow Up: Action on Behalf of Woman Fined for Penning Negative Online Review

News Photos & Videos - Submit Your Photos Here


More Gephardt Stories

Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Milk Prices Rise, Amazon's New Payment Method and Job Growth Numbers
Good Question: Is Throwing Out the First Pitch Hard?
GM Recall, Beastie Boy Lawsuit and Americans Finical Happiness
Jewelry Store Balks on Honoring Promised Warranty
UPS Shipment Destroys Valuable Packed by the UPS Store, Denies Insurance Claim
Airline Profits, New Sam's Club Cards and GM Recall Announcement Coming
Man Out $15,000 after Bank Loses Deposit
Utah Security Company Accused of Deceiving Consumers to Make Sales
Good Question: Is the No Texting and Driving Law Working?
Understanding Yummy, Library of Congress and Reading Like Your Rich
$25,000 Reward Offered for Evidence of Door-to-Door Sales Fraud
Credit Union Preempts Data Breach Issues, Tax Scams Continue and Apple to Buy Beats
Mortgage Company Declares Woman Bankrupt
Advertise with us!

 

Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!