Get Gephardt | Stories - Consumer Turns Table on Online Retailer Which Fines Customers who Post Negative Reviews
Wednesday, December 4 2013, 10:28 PM MST
Consumer Turns Table on Online Retailer Which Fines Customers who Post Negative Reviews
(KUTV) In November, Get Gephardt reported how Jen Palmer's husband's credit score is ruined - all because reported him as a deadbeat to the nation's credit bureaus. His supposed debt is a fine of $3500 that was levied against him after his wife wrote a negative review about the company.

Jen says the review, which complains about not being able to reach anyone with customer service, was accurate.  But that review violated a non-disparagement clause that was buried in's terms of sale, according to an earlier statement to Get Gephardt from the company.

Jen says it's been a rough not being able to get a loan to buy a new car or even finance a furnace repair for their Layton home.

"I want this off my husband's credit report," she said. "I want to not have to worry that were not going to be approve for financing."

Get Gephardt's original story has been seen by people all over the world including the Washington D.C. based Public Citizen's Litigation Group which is now representing Jen and her husband against

In a letter from Public Citizen's Litigation Group to, the litigators argue that the non-disparagement clause is unconstitutional. The letter demands remove the non-disparagement clause from their terms of sale permanently to protect future customers.

As for Jen and her husband, their lawyer demands clear-up their besmirched credit score and also pay the Layton couple $75,000 for their hardship.

According to Scott Michelman, a staff attorney with the Public citizen litigation group, he has not yet heard a reply to the letter. The letter asks for a response by December 16, 2013. Michelmansays the U.S. Postal Service confirms the letter was delivered on November 29, 2013.
Michelman says that is does not respond they will take the Palmer's case to court.

By Matt Gephardt
Produced by Stephanie Clemens
Edited by Aaron Colborn
Photography by Mike Fessler

(Copyright 2013 Sinclair Broadcasting Group)Consumer Turns Table on Online Retailer Which Fines Customers who Post Negative Reviews

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Fighting Facebook Fraud
Cost of Business Goes Up and Kraft Recalls Mislabeled Wieners
Good Question: Why Do Winners Of The Masters Get Green Jackets?
Michael's Security Breach Update, Coffee Production Being Threatened and General Mills' Forced Arbitration
National Mortgage Settlement Payments Delayed to Thousands
GM Dodges Recall Responsibility, Returns On Rented Property and Employee Rest Tied To Dishonesty
Fine Print Reveals a Company is Behind Tax Lien Notices
Computer Scam Alert, Congress Weighs In On E-Cigs and Beef at an All-Time High
Good question: What's the figure eight printed on globes?
Amazon Offers Employees $5,000 to Quit, Most Common I.R.S. Mistakes and Flyers in February Arrive Late
Chimney Sweep Folds with Consumer's Deposit
Heartland Virus Threat, I.R.S. Fields Your Calls and the Big Mac Budget Demonstration
XP Support Gone. What Now?
"Or your money back" Offer not Honored
Get Gephardt: Man Lands in Collections Despite Fully Paid Utility Bills
Good Question: How Were the Aquarium Fish Safely Moved?
GM Wins Crash Test Honors, FTC Cracks Down On Weight-loss Claims and CVS In Hot Water
Two Utah Men Brought Up On Tax Fraud Charges
Home Automation Failures Frustrate Customer
Yahoo Increases Email Security, SLC Marathon Set For April and Microsoft Introduces Its Siri
Wendover Casino Blocks Handicapped Stalls for Promotional Giveaway
New Scam Alert, Chrysler Recall and Amazon Joins the TV Market
Good Question: How do Taxpayers avoid being audited by the IRS?
If the IRS is Unresponsive, Try the Taxpayer Advocate
Mudslide Scammer Alert, Nissan Recall and New Trader Joe's Location in Salt Lake County
Insurance Mix Up Keeps Woman From Lifesaving Meds
E-Book Refund, College Tuition Increases and Unclaimed Tax Returns
Billing Bundle Bungled
Flood Insurance Increases, IRS Cash Crunch and Possible Apple & Comcast Partnership
Good Question: How is the Moment Spring Starts Determined?
Defiance May Soon Pay Off for Couple Fined Over Negative Comments
PS4 Announces VR Headset, Google Makes Smartwatches and 2010 Tax Returns Still Available
GM Spokesperson: Loaners, Rentals Available to 1.6 Million Drivers Impacted by Recall
Google Wins Viacom Lawsuit, Walmart Wants Used Games and Microsoft's Stock Surges
Fake IRS Auditors Attempt to Rip Off Taxpayers
Retailers Asked to Stop Selling Tobacco, NYC Requires Sick Time and New Expiration Date Labels
Good Question: Are E-Cigarette Commercials Legal?
Low Utah Unemployment Rate, Graco Recall Expanded and High Tax Return Average
ACA Marketplace Confusion Leaves Adults Signed Up for Pediatric Dental Care
Target Continues Damage Control, Staples Closing Locations and Facebook Blocks Gun Advertisements
Popular Provo Road-Race Organizer Stiffs Winners
Gov. Gets Wiretap Bill from Sprint, Guns Are Selling Well and F.T.C. Cracks Down
Fur Coat Storage Company Vanishes with Several Expensive Coats
Utah Benefits From Reopening Parks, RadioShack Closing Locations, EPA Regulations and Potential ATM Hacking
Semi-Pro Football Players Question the Disappearance of League Fees
Drought Affects Grocery Prices, Free Checking Disappears and Bill Gates On Top Again
Good Question: "How Do Search Engines Determine Search Result Orders?"
Airlines Cut Bereavement Fares, Internet Usage Goes Mobile and Wells Fargo Cuts Jobs
Stolen Debit Card Used at Days after Victim Shops at Target
Delta Changes Frequent Fliers Program, Sprint in Trouble over Nude Pictures and Min Wage Battle Continues
California Scheme Leaves Utahn, National Hispanics out Hundreds
Target Breach TimeLine, Facebook Email Says Goodbye and House Prices on the Rise
Lifetime Warranty Abruptly Cancelled
Taco Bell Breakfast, Disney Resort Price Increase and New Alumni Tracking Software
Man Injured At Amusement Park Awaits Damages
Credit Restored for Consumer Fined for Negative Online Review
Postal Service Issues, Hot Pocket Recall and Netflix vs. Verizon
Ex-Federal Worker: Someone Forged My Official Gov. Documents
Alarm Customer Moves But Cannot Cancel Service
Improving Medication Information, Groupon Deal and I.R.S. Tax Update
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!