Wednesday, April 23 2014, 09:23 AM MDT
Game Company Refuses To Supply Won IPad
Produced by Michelle Poe
Reported by Matt Gephardt
(KUTV) PROVO – Deep in the Provo Town Center Mall is a video game that gives players the chance to win big prizes like iPads and iPhones. It's called the Bus Cut machine.
It’s a game that appealed to mall worker Scott Erickson, who a couple months ago tried his luck.
He carefully lined up a pair of robotic scissors near a thin wire that suspended an iPad. Then, he pushed the button to try and cut the line and drop the iPad.
And guess what: Scott won!
Scott cut the cord and the iPad fell into a chamber where he claimed his prize.
Scott says it wasn't beginner's luck. He had been practicing, playing the machine at $2 a turn for months.
But, it was all about to pay off with a brand new iPad. At least, so Scott thought until he opened the box.
“It was an empty box. Well it wasn't empty, but it came with a sand bag and a winning voucher,” Scott says.
The voucher instructed Scott to go to tilt.com and submit in his voucher number to claim the iPad. But instead of the iPad showing up in his mailbox, Scott got an email asking him to call customer support.
“(Tilt.com) said that I'm not going to be winning it after all,” Scott says. Scott asked why and says they told him the machine had malfunctioned at the instant Scott had won.
Scott says the machine certainly seemed to be working just fine. He says he lost at the Bus Cut game nearly 20 times before he finally won that day.
But Tilt.com refused to budge.
So this time, Scott decided to Get Gephardt.
Matt Gephardt investigated Tilt.com and found out they're owned by Nickels and Dimes Incorporated out of Carrollton, Texas.
And he found that Scott is not the first Nickels and Dimes customer to win a prize and get nothing.
According to the Better Business Bureau, they have received numerous complaints for the exact same thing.
When Matt called their corporate offices, he was put through to the senior vice president of operations, Kevin Jordan.
Jordan said he'd look into what happened.
But, that was nearly two months ago. And now when we try to call Nickels and Dimes, Inc., they refuse to call us back.
As for Scott, he is now filing a complaint with the Utah Division of Consumer Protection because Utah law says all prizes must be delivered within 30 days of winning.
While he awaits the outcome of the division’s investigation, he says he wants to warn others to watch out for the Bus Cut Machine.
“I feel like it's a scam,” Scott says. “Don't play the machine. You're just going to get an empty box with a so-called winning voucher."
(Copyright 2012 Sinclair Broadcasting Group)