Get Gephardt | Stories - Game Company Refuses To Supply Won IPad
Wednesday, April 23 2014, 09:23 AM MDT
Game Company Refuses To Supply Won IPad
Produced by Michelle Poe

Reported by Matt Gephardt

(KUTV) PROVO – Deep in the Provo Town Center Mall is a video game that gives players the chance to win big prizes like iPads and iPhones. It's called the Bus Cut machine.

It’s a game that appealed to mall worker Scott Erickson, who a couple months ago tried his luck.

He carefully lined up a pair of robotic scissors near a thin wire that suspended an iPad. Then, he pushed the button to try and cut the line and drop the iPad.

And guess what: Scott won!

Scott cut the cord and the iPad fell into a chamber where he claimed his prize.

Scott says it wasn't beginner's luck. He had been practicing, playing the machine at $2 a turn for months.

But, it was all about to pay off with a brand new iPad. At least, so Scott thought until he opened the box.

“It was an empty box. Well it wasn't empty, but it came with a sand bag and a winning voucher,” Scott says.

The voucher instructed Scott to go to and submit in his voucher number to claim the iPad. But instead of the iPad showing up in his mailbox, Scott got an email asking him to call customer support.

“( said that I'm not going to be winning it after all,” Scott says. Scott asked why and says they told him the machine had malfunctioned at the instant Scott had won.
Scott says the machine certainly seemed to be working just fine. He says he lost at the Bus Cut game nearly 20 times before he finally won that day.

But refused to budge.

So this time, Scott decided to Get Gephardt.

Matt Gephardt investigated and found out they're owned by Nickels and Dimes Incorporated out of Carrollton, Texas.

And he found that Scott is not the first Nickels and Dimes customer to win a prize and get nothing.

According to the Better Business Bureau, they have received numerous complaints for the exact same thing.

When Matt called their corporate offices, he was put through to the senior vice president of operations, Kevin Jordan.

Jordan said he'd look into what happened.

But, that was nearly two months ago. And now when we try to call Nickels and Dimes, Inc., they refuse to call us back.

As for Scott, he is now filing a complaint with the Utah Division of Consumer Protection because Utah law says all prizes must be delivered within 30 days of winning.

While he awaits the outcome of the division’s investigation, he says he wants to warn others to watch out for the Bus Cut Machine.

“I feel like it's a scam,” Scott says. “Don't play the machine. You're just going to get an empty box with a so-called winning voucher."

(Copyright 2012 Sinclair Broadcasting Group)Game Company Refuses To Supply Won IPad

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Milk Prices Rise, Amazon's New Payment Method and Job Growth Numbers
Good Question: Is Throwing Out the First Pitch Hard?
GM Recall, Beastie Boy Lawsuit and Americans Finical Happiness
Jewelry Store Balks on Honoring Promised Warranty
UPS Shipment Destroys Valuable Packed by the UPS Store, Denies Insurance Claim
Airline Profits, New Sam's Club Cards and GM Recall Announcement Coming
Man Out $15,000 after Bank Loses Deposit
Utah Security Company Accused of Deceiving Consumers to Make Sales
Good Question: Is the No Texting and Driving Law Working?
Understanding Yummy, Library of Congress and Reading Like Your Rich
$25,000 Reward Offered for Evidence of Door-to-Door Sales Fraud
Credit Union Preempts Data Breach Issues, Tax Scams Continue and Apple to Buy Beats
Mortgage Company Declares Woman Bankrupt
Postal Service Increases, Apple's Home Platform and Housing Markets Slow Recovery
Good Question: Can Taking Marijuana Legally Out-of-State Get You Busted in Utah?
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!