Wednesday, April 23 2014, 09:23 AM MDT
Deceased Man Makes Changes To Phone Services
Produced by Michelle Poe
By Matt Gephardt
(KUTV) WOODS CROSS, UTAH – Jerry Peterson is no longer living but he's apparently making changes to his wife's home phone service from the grave. That's the mess his widow finds herself in and when no one at the phone company would give her an answer, she decided to Get Gephardt.
Before Jerry Peterson died, he recorded an outgoing message on his home phone. It's a message that his wife Sharon Peterson held close to her heart.
"It was a tender message for me,” Sharon says.
The message greeted callers to their Woods Cross home for three years even after Jerry's death. That was until last March.
Sharon received an email from Century Link that reads, "We have received your request to make a change to your service." The change: the outgoing message with Jerry's voice has been deleted.
Sharon says she called Century Link to ask who authorized that change to her account.
"Century Link told me that it was Jerry,” Sharon says.
Well that obviously couldn't be. But what's worse, Sharon says Century Link should have known better. When Jerry died, Sharon says she called the phone company and had the billing changed from Jerry's name to her name. Still, Century Link allowed someone claiming to be Jerry to make the changes to Sharon's account.
Sharon says she has “no clue” why anyone would do that, but she wants to know why it was allowed to happen.
When 2News called Century Link, spokesperson Mark Molzen said it never should have happened. In a statement he writes, "The policies and procedures we have in place were not followed." He continues that the person responsible was disciplined.
As for Sharon, Century Link says absolutely no one besides her will be able to access her account in the future. Sharon says that is a hollow consolation. The message with Jerry's voice is gone for good.
It remains a mystery who requested the change and why they did it.
Century Link says Sharon did the right thing by letting them know when her husband died and that call should have been enough to keep the account change from happening.
(Copyright 2012 Sinclair Broadcasting Group)