Get Gephardt | Stories - Deceased Man Makes Changes To Phone Services
Wednesday, April 23 2014, 09:23 AM MDT
Deceased Man Makes Changes To Phone Services
Produced by Michelle Poe
By Matt Gephardt
(KUTV) WOODS CROSS, UTAH – Jerry Peterson is no longer living but he's apparently making changes to his wife's home phone service from the grave. That's the mess his widow finds herself in and when no one at the phone company would give her an answer, she decided to Get Gephardt.

Before Jerry Peterson died, he recorded an outgoing message on his home phone. It's a message that his wife Sharon Peterson held close to her heart.

"It was a tender message for me,” Sharon says.

The message greeted callers to their Woods Cross home for three years even after Jerry's death. That was until last March.

Sharon received an email from Century Link that reads, "We have received your request to make a change to your service." The change: the outgoing message with Jerry's voice has been deleted.

Sharon says she called Century Link to ask who authorized that change to her account.

"Century Link told me that it was Jerry,” Sharon says.

Well that obviously couldn't be. But what's worse, Sharon says Century Link should have known better. When Jerry died, Sharon says she called the phone company and had the billing changed from Jerry's name to her name. Still, Century Link allowed someone claiming to be Jerry to make the changes to Sharon's account.   

Sharon says she has “no clue” why anyone would do that, but she wants to know why it was allowed to happen.

When 2News called Century Link, spokesperson Mark Molzen said it never should have happened. In a statement he writes, "The policies and procedures we have in place were not followed." He continues that the person responsible was disciplined.

As for Sharon, Century Link says absolutely no one besides her will be able to access her account in the future. Sharon says that is a hollow consolation. The message with Jerry's voice is gone for good.

It remains a mystery who requested the change and why they did it.

Century Link says Sharon did the right thing by letting them know when her husband died and that call should have been enough to keep the account change from happening.

(Copyright 2012 Sinclair Broadcasting Group) Deceased Man Makes Changes To Phone Services

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Get Gephardt: Movers destroy table, refuse to cover damage
Hidden leak costs homeowner, Insurance company refuses to help
Wallet Watch: Workers taking advantage of health care plans
Lender refuses to drop PMI
Wallet Watch: Big ticket items sitting on store shelves, Twitter ads, Seaworld shares
Major retailer refuses to honor warranty claim
Wallet Watch: Treasury department takes fake bills off streets, gas prices
Good question: Has this been a smaller fire season in Utah?
Wallet Watch: e-Cigarettes
Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Milk Prices Rise, Amazon's New Payment Method and Job Growth Numbers
Good Question: Is Throwing Out the First Pitch Hard?
GM Recall, Beastie Boy Lawsuit and Americans Finical Happiness
Jewelry Store Balks on Honoring Promised Warranty
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!