Produced by Michelle Poe
By Matt Gephardt
(KUTV) Roy City, UT -- When Hotlines Beauty Salon moved into a new Roy City building a year ago, owner Deena Hirst brought everything with her including the store's phone number. There was just one problem: the building was too new.

“[Century Link] didn't have the phone lines put in yet,” Hirst said.

As a temporary fix, Hirst asked the phone company to forward all business calls to her cell phone. When the business line was up and running a short time later, Hirst says she called Century Link to have the forwarding stop.

It didn't stop. Hirst says she has been calling Century Link customer service ever since to try and get the forward to stop.

"[Century Link] put me on hold, they transfer me, they say they can't help me,” Hirst says.

After nearly a year, Hirst decided to Get Gephardt.

2News called Century Link on Hirst’s behalf, not through customer service but through the public relations department. Spokesperson Flemming Jensen refused an on camera interview but he sent us a brief statement saying Century Link, "made necessary adjustments and resolved the problem."

Just like that, all of Hirst’s phones now ring where they are supposed to ring.
 
Century Link did not say why Hirst could not solve this problem on her own calling customer service.

(Copyright 2012 Sinclair Broadcasting Group)
After Calling Customer Service, Call Forwarding Continues